It's called listening, Wanderer.

[ He lowers their hands, though keeps them together. ]

If you haven't noticed, I'm good with people. Don't like a lot of 'em, but I'm good with them. I understand where people are coming from, and what they want and need. Most people just want that--someone to understand them.

[ He watches Neil for a moment. ]

Most people would give up a lot to have that.